Shared support and privacy

Finding help

Start with the product section that matches your app. If the article does not answer your question, use the support channel on the relevant Shopify App Store listing or contact Reiwa Dev through the consultation page.

When reporting an issue, include:

• The app name and version, if visible
• The Shopify store domain
• What you expected to happen
• What happened instead
• The steps needed to reproduce the issue
• A screenshot with customer data removed

Never send customer email addresses, access tokens, passwords, or private API credentials in a support request.

Documentation status

Articles marked pre-launch describe products that are in development or review. They are not live setup instructions and may change before release.

Published support articles are reviewed as product behaviour changes. Release notes and changelogs should link to the affected article when a merchant action is required.

Privacy

Each product's privacy terms and Shopify App Store listing are the source of truth for data handling. This documentation should explain how to use a feature, not replace the product's privacy policy or Shopify's own policies.