Waitlist Flow overview

RWA: Waitlist Flow helps Shopify merchants manage demand for limited-capacity products, events, workshops, and drops. It keeps customers in a first-come, first-served queue and turns an available spot into a draft-order checkout link.

The customer journey

1. A customer joins through a link or the Waitlist Button theme block.
2. Waitlist Flow stores their name and email and optionally sends a confirmation.
3. A spot opens because of a cancellation, refund, or a manual action.
4. The next customer receives a claim email with a checkout link.
5. The customer completes checkout before the claim window expires.
6. If the spot is not claimed, the next waiting customer can be notified automatically.

Core features

• Capacity limits for each waitlist
• Automatic cancellation and refund triggers
• Manual Free Up 1 Slot notifications
• Join confirmation and claim emails
• Shopify theme app extension
• CSV export and branded emails on Pro
• Shopify Sidekick tools for common waitlist tasks

Continue with setting up your first waitlist, or read troubleshooting if something is not working as expected.